Library of Things Privacy Policy
Your privacy is important to us. Read on for our policy on the collection, use and disclosure of your personal information when you use our website and when you communicate with us directly. We will not use or share your information with anyone except as described in this Privacy Policy. We use your personal information for providing and improving the website. By using the website, you agree to the collection and use of information in accordance with this policy.
INFORMATION COLLECTION AND USE
While using the website, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to, your email address, your name, phone number, postal address, other information ('Personal Information'). We and our providers only hold onto your data for as long as necessary to provide our service to you.
SERVICE PROVIDERS
We use trusted third parties to help provide our service to you. This includes tools to help manage support tickets and hosting the website itself. With all providers, we ensure:
- They are compliant with UK data protection laws, including the UK GDPR and the relevant legislation.
- They may only use your data for the exact purposes we specify in our contract with them.
- If we stop using their services, any of your data held by them will either be securely deleted or rendered completely anonymous.
Payment Information
Credit and debit card payment services, along with other digital payment methods, are provided directly by Stripe.com. Your payment details are entered directly into a secure framework provided by Stripe; At no point does Library of Things see, store, or process your full card or payment details. Stripe processes your payment information in accordance with Stripe’s Privacy Policy. We do receive and store basic transaction information to help provide our service (such as the amount and the last 4 digits of your card) so we can identify payments if you have a query. If you wish to delete these details from Stripe, email us at hello@libraryofthings.co.uk. Please note that because active payment details are required to use our service, deleting this information will result in the closure of your Library of Things membership.
Identity Checks
We require most users to prove their identity before they can use our service to rent things. We use a service from Yoti to do this. Your identity documents are uploaded directly to Yoti using an encrypted connection. Yoti then shares back with us whether the ID is valid or not. Yoti also checks the date of birth on your document to verify you meet the age requirements for certain items.
Library of Things only stores the result of these checks (e.g., that a valid ID was provided and you are over 18). No other data, including your actual date of birth, is stored in our system. Furthermore, all data is automatically deleted from Yoti after 28 days.
We appreciate how sensitive ID data is, and you can read more about how Yoti stores and protects this data on their website and in their privacy policy.
SECURITY
The security of your personal information is important to us, but remember that no method of transmission over the internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
ANALYTICS
We collect information that your browser sends whenever you visit our website ('Analytics'). This data may include information such as your computer's Internet Protocol ('IP') address, browser type, browser version, the pages of our Website that you visit, the time and date of your visit, the time spent on those pages and other statistics.
COOKIES
Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your computer's hard drive. We use 'cookies' to collect information that might improve the Library of Things service. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.
LINKS TO OTHER SITES
Our website may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over, and assume no responsibility for the content, privacy policies or practices of any third party sites or services.
CHILDREN'S PRIVACY
Our website does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from children under 13. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us. If we discover that a child under 13 has provided us with personal information, we will delete this information from our servers immediately.
CHANGES TO THIS PRIVACY POLICY
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
CONTACT US
If you have any questions, please get in touch via hello@libraryofthings.co.uk.